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sienna78
Joined: 17 Oct 2011 Posts: 17
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Posted: Mon Jun 25, 2018 3:06 pm Post subject: Hydrex not working |
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When I plug in my Hidrex PSP1000 nothing happens - no rolling bars. Sometimes if I move the box around I can get it to start up, but most times the screen is blank, even though the green light on the plug is ON. Please help! |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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sienna78
Joined: 17 Oct 2011 Posts: 17
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Posted: Mon Jun 25, 2018 3:38 pm Post subject: |
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Yes, I've tried several other wall sockets/power outlets. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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sienna78
Joined: 17 Oct 2011 Posts: 17
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Posted: Mon Jun 25, 2018 4:38 pm Post subject: |
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What is the address that I ship it to? Can you give me an idea of what repair and shipping costs (USPS) would be? Thanks. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Mon Jun 25, 2018 6:24 pm Post subject: |
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Address is in the link above
No idea of the costs, backshipping is 70 eur. We have to check the device.. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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Suncica
Joined: 11 Feb 2018 Posts: 4
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Posted: Wed Dec 04, 2019 7:26 pm Post subject: |
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support wrote: | Address is in the link above
No idea of the costs, backshipping is 70 eur. We have to check the device.. |
What???? 70 euros, have you lost your mind? Dont you have some kind od garanty of he product? It seems to me that many customers have trouble with hidrex machine so its kind of your fault. I paid mine cca 700 euros, its big money!!!! |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Wed Dec 04, 2019 7:43 pm Post subject: |
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One thing in front: the cable of the plug is looking good? No flexed or broken?
If it is a problem with the machine itself within 2years warranty you don’t have to pay anything _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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