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Satishdevan
Joined: 20 Apr 2011
Posts: 20
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 Posted: Mon Jul 04, 2011 12:39 pm Post subject: |
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Hello team,
First of all thanks for assisting in all the chanllenges i've had. I am now 100% dry and luckily i can stay longer without the treatment. the last time i did the treatment was 21st june and i am still 100% dry.thanks to you. The reason for this post is regarding the credit of the shipping cost. I checked my bank statement and the refund hasn't happened. Could you please check and let me know.
thanks and regards
Satish Devan |
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markus
Site Admin
Joined: 18 Mar 2008
Posts: 21
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| Posted: Tue Jul 05, 2011 12:02 am Post subject: hi there |
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ok, we are hapy that you reached success with iontophoresis now
- however it seems that the "money claim back" for you back-shipping expenses is not resolved up to yet, and we are a bit sorry that we cant solve it his week, cause all of our debit and support stuff are on a show in london. there is only the shipping crew in our office, but i want you to assure that we crawl back all the things, like your inquiery, and you will get you money back in short if we failed it ....
pls, pls give us a week time from now... we are bound to other things at the moment
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This is my private account, and it is not scanned frequently, for this long waiting times till a reply are natural... for fast & direct contact, send a "private message" to the user "support", i will get notice and can take care immediate ... |
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Satishdevan
Joined: 20 Apr 2011
Posts: 20
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| Posted: Tue Jul 05, 2011 8:55 am Post subject: |
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Hello Markus,
Hope you are doing fine. No problem at all..take your own time and once again thank you very much for the device and support.....you take care and good bye..
regards
Satish Devan |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 1258
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| Posted: Mon Jul 11, 2011 3:15 pm Post subject: |
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Hello Satish,
I just debited back 40€ to your credit card account. Please allow a coulpe of days until you can see that the money has been transfered to your account!
Kind regards,
_________________
You are welcome...
Support Staff
We are reachable from 9am to 5pm !Board time!
mail: info-at-iontophoresis-device.com |
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